Sample interview questions: How do you handle patient inquiries or requests for medical support groups or counseling services?
Sample answer:
- Maintain a compassionate and empathetic demeanor: Understand that patients seeking support are often vulnerable and in need of understanding.
- Actively listen to the patient’s concerns: Encourage them to express their needs fully and without interruption.
- Assess the patient’s situation: Determine the nature of their request and whether it requires immediate attention or further evaluation.
- Provide relevant information: Offer brochures, websites, or phone numbers for local or national support groups and counseling services.
- Maintain patient confidentiality: Assure the patient that their information will be kept private and only shared with authorized individuals.
- Offer su… Read full answer
Source: https://hireabo.com/job/2_1_4/Medical%20Assistant