Sample interview questions: How do you maintain effective communication with patients, their families, and the healthcare team as a Certified Nursing Assistant?
Sample answer:
Effective Communication as a Certified Nursing Assistant (CNA)
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Use appropriate communication methods: Choose the most effective way to communicate based on the patient’s condition, preferences, and cognitive abilities (e.g., verbal communication, written notes, body language).
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Establish a rapport: Build trust and rapport by introducing yourself, using the patient’s preferred name, and actively listening to their concerns.
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Use clear and concise language: Communicate information accurately and understandably, avoiding medical jargon or technical terms.
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Be empathetic and compassionate: Show empathy and understanding towards patients and families, addressing their emotional needs while providing care.
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Respect patient preferences: Elicit and respect the patient’s opinions and decisions, ensuring their involvement in their own care plan.
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Maintain patient privacy: Adhere to HIPAA gui… Read full answer
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