Sample interview questions: Describe a time when you had to de-escalate a potentially violent or aggressive situation as a Certified Nursing Assistant.
Sample answer:
During my tenure as a Certified Nursing Assistant, I encountered a potentially volatile situation involving an agitated and combative resident. The resident exhibited signs of verbal and physical aggression due to underlying cognitive impairments.
Initially, I approached the situation with empathy and a calming demeanor. I used active listening skills to understand the resident’s perspective and identify their needs. I avoided confrontational language and gestures, instead opting for non-threatening cues such as maintaining a safe distance, speaking in a soothing tone, and making eye contact.
To de-escalate the situation further, I employed distraction techniques. I redirected the resident’s attention to a familiar object or activity that brought them comfort. I also engaged them in reminiscing or sharing photos of loved ones, which help… Read full answer
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