Sample interview questions: How do you handle patients who have difficulty communicating their needs or preferences as a Certified Nursing Assistant?
Sample answer:
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Use nonverbal communication: Pay attention to body language, facial expressions, and eye contact to understand the patient’s needs and preferences.
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Be patient: Give the patient enough time to express themselves, even if it takes longer than usual.
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Use simple language and gestures: Avoid using medical jargon or complex phrases that the patient may not understand. Use gestures, pointing, or pictures to help the patient communicate.
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Ask open-ended questions: Encourage the patient to provide more information by asking questions that require more than a yes or no answer.
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Use simple choices: When possible, offer the patient a choice between two or three options… Read full answer
Source: https://hireabo.com/job/2_0_2/Certified%20Nursing%20Assistant%20%28CNA%29