Sample interview questions: Can you explain the process of providing emotional support to patients and their families during difficult times as a Certified Nursing Assistant?
Sample answer:
- Active Listening:
- Engage in attentive and non-judgemental listening.
- Refrain from interrupting, offering solutions, or changing the subject.
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Empathize by putting yourself in their shoes.
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Validation of Feelings:
- Acknowledge and normalize their emotions.
- Avoid dismissive or invalidating statements.
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Use phrases like “It’s understandable to feel that way” or “Your feelings are valid.”
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Empathetic Communication:
- Use “I” statements to express your understanding and support.
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Maintain eye contact, nod your head, and lean in to show engagement.
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Emotional Containment:
- Create a safe and supportive environment for expressing emotions.
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Avoid becoming overwhelmed by their emotions; practice self-care to maintain your own emotional well-being.
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Providing Presence:
- Simply being physically and emotionally present can offer comfort.
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Offer a warm touch, hold their hand, or place a comforting hand on their shoulder.
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Source: https://hireabo.com/job/2_0_2/Certified%20Nursing%20Assistant%20%28CNA%29