Sample interview questions: Describe a time when you had to handle a patient’s family member who was uncooperative or resistant to following care instructions as a Certified Nursing Assistant.
Sample answer:
In my role as a Certified Nursing Assistant (CNA), there was a particular instance where I encountered a patient’s family member who was uncooperative and resistant to following care instructions. The situation required tact, empathy, and effective communication skills to address their concerns and ensure the patient received the proper care.
The family member, let’s call her Mrs. Smith, had concerns about her mother’s medication administration. She was hesitant to allow me to administer the medication as prescribed, stating that she preferred to handle it herself. Understanding her concerns and the importance of respecting her role in her mother’s care, I approached the situation with a collaborative mindset.
First, I took the time to actively listen to Mrs. Smith’s concerns and empathize with her worries. I acknowledged her role as a caregiver and the love she had for her mother. This helped to establish trust and build rapport with her. I then explained my role as a CNA and the importance of following the care instructions prescribed by the healthcare team, including medication administration. I assured her that our main goal was to provide the best possible care for her mother and that her input was valued.
To address Mrs. Smith’s concerns, I suggested a compromise that would allow her to be actively involved in her mother’s care while still adhering to the prescribed medication schedule. We agreed that I would demonstrate the proper administration technique and provide her … Read full answer
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