Sample interview questions: Describe a time when you had to handle a patient’s family member who was emotionally distraught or upset as a Certified Nursing Assistant.
Sample answer:
In my role as a Certified Nursing Assistant (CNA), I have encountered several instances where I had to handle emotionally distraught or upset family members of patients. One particular situation stands out in my memory.
During my shift, I was assigned to care for a patient who had recently undergone a surgical procedure. The patient’s daughter, who was deeply concerned about her mother’s well-being, arrived at the hospital feeling emotionally distraught and upset. As I entered the room, I immediately noticed her tearful eyes and agitated demeanor.
To address the situation, I approached the daughter with a calm and empathetic demeanor, acknowledging her emotions and expressing my willingness to help. I introduced myself as her mother’s primary caregiver, ensuring her that I would provide the best possible care. I asked her to share her concerns and listened attentively, giving her ample time to express her feelings.
Through active listening, I discovered that the daughter was primarily worried about her mother’s pain management and the potential complications associated with the surgical procedure. I reassured her by explaining the care plan in detail, including the medications prescribed for pain relief and the monitoring measures in place to detect any complications early on. I emphasized that the healthcare team was dedicated to ensuring her mother’s comfort and safety.
In addition to providing information, I offered emotional support by validating the daughter’s concerns and empathizing with her. I assured her that her mother was in capable hands and that both the medical staff and I would do everything possible to address any issues pro… Read full answer
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