Sample interview questions: Describe a time when you had to handle a patient’s family member who was confrontational or aggressive towards the healthcare team as a Certified Nursing Assistant.
Sample answer:
As a Certified Nursing Assistant, I encountered a confrontational family member during a challenging shift. The patient’s son was visibly agitated and expressed concerns about his father’s care.
I approached him with empathy and active listening, attempting to understand his perspective. I validated his concerns and acknowledged the importance of his father’s well-being. However, maintaining a calm and professional demeanor was crucial.
I explained the treatment plan in detail, emphasizing the rationale and expected outcomes. I also outlined the role of the healthcare team, including my responsibilities as a CNA. By providing clear and concise information, I aimed to address his concerns and build trust.
Throughout the interaction, I remained respectful and avoided making defens… Read full answer
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