Describe a time when you had to handle a patient’s family member who was resistant to the patient’s involvement in rehabilitation or physical therapy as a Certified Nursing Assistant.

Sample interview questions: Describe a time when you had to handle a patient’s family member who was resistant to the patient’s involvement in rehabilitation or physical therapy as a Certified Nursing Assistant.

Sample answer:

As a Certified Nursing Assistant (CNA), I encountered a situation where a patient’s family member, Mrs. Smith, was hesitant about her mother’s participation in rehabilitation and physical therapy.

To address this challenge, I adopted the following approach:

1. Active Listening and Empathy:

• I made an effort to actively listen to Mrs. Smith’s concerns and validate her feelings. I understood that she was worried about her mother’s well-being and the potential pain associated with therapy.
• I empathized with her perspectives, recognizing that her resistance stemmed from her love and protectiveness towards her mother.

2. Education and Collaboration:

• I provided Mrs. Smith with clear and concise information about the benefits of rehabilitation and physical therapy for her mother’s recovery.
• I explained that these therapies aimed to improve her mobility, reduce pain, and promote independence.

3. Involving the Patient:

• I encouraged the patient, Mrs. Jones, to participate in the conversation and share her own perspective. This gave her a voice and helped Mrs. Smith understand her mother’s desires.
• I emphasized that… Read full answer

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