Sample interview questions: How would you handle a conflict or disagreement within the healthcare team?
Sample answer:
- Stay Calm and Professional:
- Maintain composure and avoid reacting emotionally, even in tense situations.
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Approach the conflict or disagreement with a professional attitude.
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Open Communication:
- Initiate a private conversation with the individual or team involved in the conflict.
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Encourage open and respectful communication, allowing everyone to express their concerns.
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Active Listening:
- Pay close attention to what the other person is saying, both verbally and nonverbally.
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Ask clarifying questions to ensure you understand their perspective.
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Identify Common Goals:
- Look for areas of agreement and shared goals among the team members.
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Emphasize the importance of working together to achieve the best patient outcomes.
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Empathy and Understanding:
- Demonstrate empathy and understanding towards the other person’s feelings and concerns.
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Validate their emotions without necessarily agreeing with their position.
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Focus on the Issue, not the Person:
- Keep the discussion focused on the specific issue or disagreement, rather than making personal attacks.
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Avoid blaming or accusing others.
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Propose Solutions:
- Suggest constructive solutions that address the root cause of the conflict.
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Be… Read full answer
Source: https://hireabo.com/job/2_0_4/Clinical%20Nurse%20Specialist%20%28CNS%29