Sample interview questions: How do you address patients’ concerns or complaints?
Sample answer:
- Active listening: Allow the patient to fully express their concerns without interrupting. Show empathy and understanding through verbal and non-verbal cues.
- Emphasize: Repeat back the patient’s concerns to ensure comprehension and demonstrate that you are actively listening.
- Gather information: Ask clarifying questions to gather a complete understanding of the patient’s situation, including their symptoms, medical history, and lifestyle factors.
- Validate concerns: Acknowledge the patient’s concerns as legitimate, even if you do not agree with their specific interpretation.
- Provide evidence-based information: Explain the medical condition or issue in a patient-friendly manner, using evidence-based information and avoiding jargon.
- Discuss treatment options: Explore the range of potential treatments, including their risks, benefits, and potential outcomes. Engage the patient in shared decision-making.
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