Sample interview questions: Describe your experience in crisis hotline intervention and telephone counseling.
Sample answer:
-
Experience in Crisis Hotline Intervention:
-
Handled numerous calls from individuals in acute distress, such as those experiencing suicidal thoughts, self-harm, anxiety attacks, or severe emotional distress.
- Assessed the caller’s emotional state, level of risk, and immediate needs through active listening and skillful questioning.
- Provided immediate emotional support, active listening, and non-judgmental validation to callers in crisis, helping them to calm down and feel heard.
- Collaborated with crisis support services to arrange appropriate interventions, such as emergency services, local mental health resources, or scheduled follow-up care.
-
Maintained detailed records of each call, including the caller’s information, the nature of the crisis, and the interventions provided.
-
Telephone Counseling Experience:
-
Conducted individual and group telephone counseling sessions with clients facing various mental health challenges, including depression, anxiety, grief, and relationship issues.
- Established a strong rapport with clients over the phone, building trust and a safe space for them to share their thoughts and feelings.
- Utilized evidence-based t… Read full answer
Source: https://hireabo.com/job/2_0_7/Psychiatric%20Nurse