Sample interview questions: Can you provide an example of a time you used therapeutic communication techniques to de-escalate a crisis situation?
Sample answer:
Example of Therapeutic Communication in a Crisis Situation:
During an incident involving an agitated patient threatening violence, I employed therapeutic communication techniques to de-escalate the situation effectively.
1. Establishing Rapport:
- Approached the patient calmly and non-threateningly, maintaining eye contact and active listening.
- Introduced myself and clarified my role as a nurse providing support.
2. Active Listening and Empathy:
- Allowed the patient to express their emotions fully without interrupting or dismissing their concerns.
- Paraphrased and summarized the patient’s statements to demonstrate understanding and validation.
- Showed empathy by acknowledging the patient’s distress and using phrases like “I understand what you’re going through.”
3. Exploring Coping Mechanisms:
- Asked open-ended questions to explore the patient’s current coping mechanisms and identify potential triggers.
- Guided the patient towards identifying alternative coping strategies, such as deep breathing exercises or talking to a trusted person.
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