Sample interview questions: How do you handle conflicts or disagreements with patients or their families?
Sample answer:
Strategies for Handling Conflicts or Disagreements with Patients or Families:
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Active Listening and Empathy: Listen attentively to the concerns and perspectives of patients and their families. Demonstrate empathy and understanding to build rapport and foster a collaborative environment.
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Clear Communication: Use clear and respectful language to communicate your assessments, recommendations, and any necessary limits. Explain rationale behind decisions and address concerns in a patient-centered manner.
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Facilitate Shared Decision-Making: Engage patients and families in the decision-making process whenever possible. Provide them with evidence-based information and support their autonomy while ensuring their understanding and informed consent.
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Seek Support from Interdisciplinary Team: Consult with other healthcare professionals, such as physicians, social workers, or psychologists, for additional perspectives and support. Collaborate to develop a comprehensive approach that addresses the needs of both the patient and family.
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