Sample interview questions: How do you handle patients who are in denial or resistant to their diagnosis in the ICU?
Sample answer:
- Acknowledge the Patient’s Emotions:
- Allow the patient to express their emotions, fears, and concerns honestly and openly.
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Validate their feelings and let them know it’s okay to feel the way they do.
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Educate and Inform:
- Provide accurate, understandable information about the patient’s diagnosis, prognosis, and treatment plan.
- Use clear and simple language, avoiding medical jargon.
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Utilize patient-friendly resources, such as brochures, handouts, and online platforms.
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Be Patient:
- Understand that denial and resistance are common reactions to a serious diagnosis.
- Be patient and allow the patient to process the information at their own pace.
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Resist the urge to rush or pressure them into acceptance.
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Build Trust:
- Establish a trusting relationship with the patient.
- Demonstrate empathy, compassion, and genuine concern for their well-being.
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Be honest, transparent, and consistent in your interactions.
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Active Listening:
- Practice active listening skills, paying full attention to the patient’s words and body language.
- Listen to their concerns, questions, and fears without interrupting.
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Reflect on what the patient is saying to demonstrate understanding.
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Encourage Open Communication: Read full answer
Source: https://hireabo.com/job/2_0_10/Intensive%20Care%20Unit%20%28ICU%29%20Nurse