Sample interview questions: How do you handle conflicts or disagreements within the healthcare team?
Sample answer:
-
Stay Calm and Professional: Maintain composure and avoid escalating the conflict. Respond assertively, not aggressively.
-
Identify the Root Cause: Understand the underlying issues driving the disagreement. Seek clarity through respectful communication.
-
Foster Open Communication: Encourage team members to express their concerns, ideas, and perspectives openly and respectfully.
-
Active Listening: Pay attention to verbal and non-verbal cues. Acknowledge and validate each person’s feelings and concerns.
-
Empathize and Understand: Put yourself in the shoes of others to gain perspective and build rapport. Show empathy and understanding towards differing viewpoints.
-
Promote Teamwork: Emphasize the shared goal of providing the best possible care for the neonate. Remind the team of their collective responsibility.
-
Focus on Patient Care: Keep the focus on the well-being of the neonate. Remind the team that disagreements should not compromise patient care.
-
Use “I” Statements: Frame your concerns and pe… Read full answer
Source: https://hireabo.com/job/2_0_12/Neonatal%20Intensive%20Care%20Unit%20%28NICU%29%20Nurse