Sample interview questions: How do you handle patients who are aggressive or violent in the ER?
Sample answer:
- Maintain a Calm Demeanor:
-
Display a professional, composed attitude to avoid escalating the situation.
-
Safety First:
-
Ensure your safety and the safety of the other staff members and patients.
-
Non-Provocative Communication:
- Avoid confrontational language or gestures.
- Speak in a calm, reassuring tone.
-
Listen actively and acknowledge their feelings.
-
Remove Potential Weapons:
-
Gently and firmly remove any potential weapons or objects that might be used for harm.
-
Secure the Area:
- Close the curtains or partitions to create a private space.
-
Limit the number of staff members in the room.
-
Call for Backup:
-
If necessary, call for additional security or staff to assist.
-
Set Clear Boundaries:
- Firmly state what behaviors are unacceptable.
-
Inform the patient about the consequences of their aggressive actions.
-
Offer Options:
-
Provide the patient with choices, such as taking a walk or talking to a mental health counselor.
-
Medication:
-
If appropriate, administer medication prescribed by a physician to help calm the patient.
-
Respect the Patient’s Rights:
- Balance the patient’s rights with the safety of the staff and… Read full answer
Source: https://hireabo.com/job/2_0_23/Emergency%20Room%20%28ER%29%20Nurse
- Balance the patient’s rights with the safety of the staff and… Read full answer