Sample interview questions: Can you discuss your experience in using therapeutic communication techniques with patients in crisis?
Sample answer:
My expertise in therapeutic communication has been instrumental in effectively managing patients in crisis situations. The ability to establish a safe and supportive environment through empathic listening, crisis intervention techniques, and validation has consistently enabled me to de-escalate tensions, build rapport, and facilitate healing.
Empathic Listening:
- Actively listening to patients’ perspectives without judgment or interruption, allowing them to express their emotions and concerns freely.
- Mirroring and paraphrasing their statements to demonstrate understanding and reduce defensiveness.
- Using open-ended questions to encourage self-disclosure and explore their thoughts and feelings.
Crisis Intervention Techniques:
- Employing verbal and non-verbal communication strategies to diffuse tension, maintain a calm demeanor, and convey empathy.
- Utilizing distraction techniques to redirect the patient’s focus when they are overwhelmed or agitated.
- Establishing clear boundaries and limits while maintaining a supportive approach.
Validation:
- Acknowledging and respecting patients’ experiences, perspectives, and e… Read full answer
Source: https://hireabo.com/job/2_0_7/Psychiatric%20Nurse