Sample interview questions: Can you provide an example of a time when you had to address a major setback or failure in a healthcare program?
Sample answer:
- Example of Addressing a Major Setback in a Healthcare Program:
During my tenure as a Healthcare Program Manager at [Organization Name], we encountered a significant setback when a new electronic health records (EHR) system implementation faced unexpected technical difficulties.
1. Assessment and Root Cause Analysis:
- I promptly convened a cross-functional team comprising IT specialists, clinical staff, and program stakeholders to conduct a thorough assessment.
- We meticulously analyzed the EHR system’s functionality, identified the root causes of the issues, and prioritized them based on their impact on patient care and overall program objectives.
2. Communication and Transparency:
- I ensured transparent and proactive communication with all affected parties, including patients, clinicians, administrators, and stakeholders.
- Regular updates were provided through email, town hall meetings, and one-on-one discussions to maintain trust and confidence.
3. Resource Allocation and Contingency Planning:
- I swiftly allocated additional resources, including IT personnel and external consultants, to expedite the resolution of technical issues.
- Contingency plans were put in place to minimize disruption to patient care, such as reverting to paper-based records temporarily and establishing a dedicated support hotline.
4. Collaboration with Vendors and Stakeholders:
- I actively engaged with EHR vendors, seeking their technical expertise and support in addressing the system’s problems…. Read full answer
Source: https://hireabo.com/job/2_4_16/Healthcare%20Program%20Manager