Sample interview questions: Can you provide an example of a time you used therapeutic communication techniques to de-escalate a crisis situation with a patient in denial?
Sample answer:
Absolutely, I can provide an example of a time when I effectively used therapeutic communication techniques to de-escalate a crisis situation with a patient in denial.
During my time working as a psychiatric nurse, I encountered a patient who was exhibiting signs of denial regarding their mental health condition. The patient, let’s call them John, had been diagnosed with schizophrenia but was refusing to accept the diagnosis. This denial was impeding their progress in therapy and medication compliance.
To address this crisis situation, I employed several therapeutic communication techniques. Firstly, I established a therapeutic rapport with John by actively listening and showing empathy towards his perspective. I acknowledged his concerns and validated his feelings, allowing him to feel heard and understood.
Next, I utilized reflection to encourage self-exploration and insight. I would say things like, “It seems like you’re feeling scared and unsure about the diagnosis. Can you tell me more about what makes you hesitant to accept it?” This technique allowed John to reflect on his own thoughts and feelings, fostering a deeper understanding of his denial.
Additionally, I employed open-ended questions to encourage John to express himself more fully. By asking, “What are your thoughts about the treatment options available to you?” or “How do you envision your future with or without accepting the diagnosis?” I encouraged John to consider the potential consequences of his denial and explore alternative perspectives.
Furthermore, I utilized therapeutic communication techniques such as summarizing and restating to clarify and reinforce important … Read full answer
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