Sample interview questions: Can you share an example of a time when you had to handle a situation where a physician’s behavior or conduct posed a risk to patient safety?
Sample answer:
-
Scenario: A physician, Dr. Smith, was repeatedly disregarding patient confidentiality by discussing patient information in public areas of the hospital.
-
Actions Taken:
-
Gathering Evidence: I initiated an investigation to gather evidence of Dr. Smith’s inappropriate behavior. I reviewed medical records, spoke with nurses and other healthcare providers who had witnessed the incidents, and obtained documentation of the discussions.
-
Communication with Dr. Smith: I scheduled a meeting with Dr. Smith to discuss the allegations. I presented the evidence and expressed my concerns about the impact of his behavior on patient safety and confidentiality.
-
Education and Training: I provided Dr. Smith with education on patient confidentiality and HIPAA regulations. I also arranged for him to attend a training session on effective communication with patients.
-
Performance Improvement Plan: In collaboration with the hospital’s legal team, I developed a performance improvement plan for Dr. Smith. The plan included specific goals and objectives to address the identified issues and required regular monitoring and evaluation.
-
Monitoring and Evaluation: I closely monitored Dr. Smith’s progr… Read full answer
Source: https://hireabo.com/job/2_4_18/Medical%20Staff%20Services%20Manager
-