Sample interview questions: Describe a time when you had to address a patient’s concerns or complaints about their treatment or progress in a professional manner.
Sample answer:
Addressing Patient Concerns and Complaints
Situation:
A patient, Sarah, expressed concerns about the effectiveness of her physical therapy treatment for her shoulder injury. She perceived limited progress and questioned the relevance of certain exercises.
Response:
- Empathize and Validate: I acknowledged Sarah’s concerns and empathized with her frustration. I validated her feelings and reassured her that her input was valued.
- Active Listening: I listened attentively to Sarah’s specific concerns and asked clarifying questions to ensure a thorough understanding of her perspective.
- Objective Review: I reviewed Sarah’s medical history, examination findings, and treatment plan to provide an objective assessment of her progress and the rationale for her exercises.
- Explanation and Education: I patiently explained the biomechanics of her injury and the importance of each exercise in her recovery. I provided visual aids and demonstrated the exercises to enhance her understanding.
- Collaboration and Modification: I asked Sarah for her input on her treatment plan and together we identified areas where modifications could be made to address her concerns and enhance her progress.
- Reassurance and Goal Setting: I reassured Sarah… Read full answer
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