Sample interview questions: Describe a time when you had to handle a challenging family member as a Certified Nursing Assistant.
Sample answer:
Handling a Challenging Family Member as a Certified Nursing Assistant (CNA)
Scenario:
During my time as a Certified Nursing Assistant (CNA), I encountered a challenging family member of a patient named Mrs. Smith. Mrs. Smith was an elderly woman recovering from a hip replacement surgery. Her daughter, Mrs. Jones, was constantly interfering with the care plan and making unreasonable demands.
Actions Taken:
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Establishing Rapport:
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I approached Mrs. Jones with empathy and understanding, acknowledging her concerns and anxieties about her mother’s well-being.
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Clear Communication:
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I engaged in open communication, explaining the care plan and treatment protocols to Mrs. Jones in detail.
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Setting Boundaries:
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I gently but firmly set boundaries, explaining that certain requests were beyond the scope of my responsibilities or against medical guidelines.
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Collaboration with the Healthcare Team:
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I consulted with the charge nurse, social worker, and attending physician to discuss strategies for addressing Mrs. Jones’s challenging behavior.
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Patient Advocacy:
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I ensured that Mrs. Smith’s needs were met and her care plan was followed, while also addressing Mrs. Jones’s concerns to the best of my ability.
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Maintaining Professionalism:
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