Sample interview questions: Describe a time when you had to handle a patient’s family member who had unrealistic expectations or demands regarding the patient’s care as a Certified Nursing Assistant.
Sample answer:
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Stay calm and professional. It is important to remain calm and professional when dealing with a family member who has unrealistic expectations or demands. Getting defensive or emotional will only escalate the situation.
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Listen to the family member’s concerns. Give the family member a chance to express their concerns and try to understand their point of view. This will help you to better address their concerns and find a solution that works for everyone.
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Explain the patient’s condition and prognosis. Help the family member to understand the patient’s condition and prognosis. This will help them to understand why certain treatments or interventions are necessary.
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Set realistic expectations. Help the family member to set realist… Read full answer
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