Sample interview questions: Describe a time when you had to handle a patient’s family member who was overly demanding or difficult as a Certified Nursing Assistant.
Sample answer:
- Maintain a Calm and Professional Demeanor:
-
Approach the situation with a calm and composed demeanor. Avoid becoming agitated or defensive, as this could escalate the situation.
-
Establish Clear Boundaries:
-
Clearly communicate the roles and responsibilities of the healthcare team and the family member. Explain that while you understand their concern for their loved one, certain decisions and interventions fall within the purview of the healthcare professionals.
-
Active Listening and Empathy:
-
Actively listen to the family member’s concerns and try to understand their perspective. Show empathy for their emotions and acknowledge their feelings.
-
Provide Accurate and Clear Information:
-
Provide accurate and clear information about the patient’s condition, treatment plan, and prognosis. Be honest and transparent in your communication, avoiding vague or misleading statements.
-
Involve the Patient in Decision-Making:
-
Whenever possible, involve the patient in decision-making related to their care. This demonstrates respect for their autonomy and can help alleviate some of the family member’s anxiety.
-
<... Read full answer
Source: https://hireabo.com/job/2_0_2/Certified%20Nursing%20Assistant%20%28CNA%29