Describe a time when you had to handle a patient’s family member who was resistant to involving the patient in decision-making or care planning as a Certified Nursing Assistant.

Sample interview questions: Describe a time when you had to handle a patient’s family member who was resistant to involving the patient in decision-making or care planning as a Certified Nursing Assistant.

Sample answer:

Approaching the Family Member:

• Maintain a respectful and compassionate demeanor, understanding that the family member may be emotionally distressed.
• Explain your role as a CNA and the importance of patient involvement in care planning.
• Use empathetic language to acknowledge their concerns and demonstrate that you value their input.

Explaining the Benefits of Patient Involvement:

• Emphasize that the patient has the right to make informed decisions about their care.
• Explain how involving the patient improves communication, reduces anxiety, and enhances their autonomy.
• Highlight specific benefits such as improved adherence to treatment plans and better health outcomes.

Responding to Resistance:

• Listen attentively to the family member’s objections and address them directly.
• Offer evidence-based information to support your position, using resources such as professional guidelines or patient satisfaction surveys.
• Suggest a compromise, such as involving the patient in small decisions while the family member remains involved in major choices.

Facilitating Communication:

• Create a safe and private environment for the family member and patient to discuss care planning.
• Encourage open communication by listen… Read full answer

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