Sample interview questions: Describe a time when you had to handle a patient’s family member who was resistant to the patient’s involvement in rehabilitation or physical therapy as a Certified Nursing Assistant.
Sample answer:
As a Certified Nursing Assistant (CNA), I encountered a situation where a patient’s family member, Mrs. Smith, was hesitant about her mother’s participation in rehabilitation and physical therapy.
To address this challenge, I adopted the following approach:
1. Active Listening and Empathy:
- I made an effort to actively listen to Mrs. Smith’s concerns and validate her feelings. I understood that she was worried about her mother’s well-being and the potential pain associated with therapy.
- I empathized with her perspectives, recognizing that her resistance stemmed from her love and protectiveness towards her mother.
2. Education and Collaboration:
- I provided Mrs. Smith with clear and concise information about the benefits of rehabilitation and physical therapy for her mother’s recovery.
- I explained that these therapies aimed to improve her mobility, reduce pain, and promote independence.
3. Involving the Patient:
- I encouraged the patient, Mrs. Jones, to participate in the conversation and share her own perspective. This gave her a voice and helped Mrs. Smith understand her mother’s desires.
- I emphasized that… Read full answer
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