Sample interview questions: Describe a time when you had to handle a patient’s family member who was resistant to the patient’s transition to a different level of care or facility as a Certified Nursing Assistant.
Sample answer:
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Calm Approach: Resist becoming defensive or argumentative. Remain calm, professional, and composed to establish a positive environment for open communication.
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Active Listening: Give the family member your full attention. Encourage them to express their concerns, fears, and frustrations without interruption. Listen attentively and empathize with their emotional state.
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Validate Their Feelings: Acknowledge the family member’s emotions as legitimate and understandable. Let them know that their feelings are valid and that you hear their concerns.
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Provide Accurate Information: Ensure that the family member has access to accurate and comprehensive information about the patient’s condition, treatment options, and the reasons behind the recommended transition. Provide clear and concise explanations using language that they can comprehend.
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Address Misconceptions: If the family member has misconceptions or misunderstandings about the situation, gently correct them with facts and evidence. Use credible sources and reputable medical professionals to support your information.
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Offer Support and Guidance: Let the family member know that you are available to answer any questions they may have and to provide emotional support during this challenging time. Connect them with … Read full answer
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