Sample interview questions: How do you effectively communicate with patients and their families in the ICU?
Sample answer:
Effective Communication in the ICU
Establishing a Rapport and Trust:
- Introduce yourself, explain your role, and show empathy for their situation.
- Use active listening skills to demonstrate understanding and build trust.
- Maintain eye contact, speak clearly, and use appropriate body language.
Providing Clear and Accurate Information:
- Explain the patient’s condition, treatment plan, and prognosis in terms they can understand.
- Use visual aids, handouts, or family teaching materials to reinforce key points.
- Answer questions honestly and thoroughly, even if the news is difficult.
Supporting Emotional Needs:
- Acknowledge the emotions of patients and families, including anxiety, fear, and uncertainty.
- Provide reassurance, comfort, and a safe space for them to express their feelings.
- Offer emotional support and connect them with resources such as social workers or chaplains.
Respecting Boundaries and Preferences:
- Ask for permission before touching or performing procedures.
- Respect patients’ wishes regarding communication, privacy, and end-of-life decisions.
- Allow family members to participate in the care process and decision-making, as appropriate.
Cultural Sensitivity:… Read full answer
Source: https://hireabo.com/job/2_0_10/Intensive%20Care%20Unit%20%28ICU%29%20Nurse