Sample interview questions: How do you handle challenging or difficult patients as a Certified Nursing Assistant?
Sample answer:
- Maintain a Calm and Professional Demeanor:
- Don’t allow the patient’s behavior to affect your emotions.
- Stay calm and objective in your approach.
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Avoid becoming defensive or taking the patient’s behavior personally.
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Listen Actively and Show Empathy:
- Give the patient your full attention and listen to their concerns.
- Validate their feelings and emotions, even if you don’t agree with their behavior.
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Show empathy and understanding by making eye contact and using a soothing tone of voice.
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Set Clear Boundaries:
- Establish clear boundaries for acceptable behavior and communicate them to the patient.
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Be assertive but respectful in enforcing these boundaries.
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Offer Choices and Encourage Autonomy:
- Whenever possible, offer the patient choices in their care.
- Encourage them to participate in their care plan and decision-making.
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Grant them autonomy within safe limits.
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Provide Clear and Concise Information:
- Provide the patient with clear and concise information about their condition, treatments, and medications.
- Use language that is easy for them to understand.
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Answer their questions honestly and patiently.
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Source: https://hireabo.com/job/2_0_2/Certified%20Nursing%20Assistant%20%28CNA%29