Sample interview questions: How do you handle difficult or challenging patients?
Sample answer:
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Maintain a calm and professional demeanor: Even when faced with difficult patients, it’s crucial to remain composed and avoid escalating the situation. Approach the patient with empathy and understanding, rather than anger or frustration.
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Active listening and validation: Take the time to actively listen to the patient’s concerns and acknowledge their perspective. Validate their feelings, even if you don’t agree, by using phrases like “I understand that you’re upset” or “I appreciate your point of view.”
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Set clear boundaries: While it’s important to be empathetic, it’s also essential to set clear boundaries with difficult patients. Explain that certain behaviors, such as verbal abuse or physical aggression, are unacceptable and will not be tolerated.
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Seek support from the healthcare team: Don’t hesitate to seek support from the charge nurse, supervisor, or other members of the healthcare team if you’re strugg… Read full answer
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