Sample interview questions: How do you handle difficult or demanding parents in the NICU?
Sample answer:
- Remain Calm and Professional:
- Maintain composure even when faced with emotional parents.
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Avoid becoming defensive or taking things personally.
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Active Listening:
- Listen attentively to their concerns and frustrations.
- Allow them to express their emotions without interruption.
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Reflect on what they are saying to show understanding.
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Empathize and Validate Their Feelings:
- Acknowledge the validity of their emotions and concerns.
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Let them know that their feelings are understandable and normal.
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Provide Clear and Accurate Information:
- Share information about their baby’s condition, treatment plan, and prognosis honestly and transparently.
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Use language that is easy to understand and avoid medical jargon.
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Foster Open Communication:
- Encourage parents to ask questions and express their doubts or concerns.
- Be open to answering their queries honestly and thoroughly.
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Schedule regular meetings or updates to keep them informed.
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Collaborative Care Planning:
- Involve parents in decision-making whenever possible.
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Discuss treatment option… Read full answer
Source: https://hireabo.com/job/2_0_12/Neonatal%20Intensive%20Care%20Unit%20%28NICU%29%20Nurse