Sample interview questions: How do you handle difficult or non-compliant patients?
Sample answer:
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Demonstrate empathy and understanding: Seek to comprehend the patient’s perspective. Acknowledge and validate their emotions, concerns, or challenges. Show genuine care and interest in their well-being.
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Active listening and open communication: Engage in attentive, non-judgmental listening. Allow the patient to fully express their thoughts and feelings. Encourage open communication by asking open-ended questions and providing opportunities for them to share their experiences.
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Patient education and empowerment: Provide clear and concise information about their condition, treatment options, and self-care strategies. Use language that is easy to understand and avoid medical jargon. Empower patients by involving them in decision-making and encouraging self-advocacy.
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Build rapport and trust: Develop a strong rapport with patients by establishing a genuine connection. Demonstrate professionalism, respect, and trustworthiness. Show consistency in your care and follow-through on commitments.
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Identify underlying factors: Explore the reasons behind the patient’s non-compliance. Consider factors such as cultural beliefs, language barriers, socioeconomic challenges, or mental health concerns. Address these underlying issues to remove barri… Read full answer
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