Sample interview questions: How do you handle patients who are experiencing anxiety or fear as a Certified Nursing Assistant?
Sample answer:
Understanding Anxiety and Fear in Patients
- Acknowledge and validate their feelings: Let them know that it’s okay to feel anxious or fearful and that you understand their concerns.
- Use calming techniques: Offer soothing relaxation methods such as deep breathing exercises, guided imagery, or listening to calming music.
Communication and Support
- Establish a trusting relationship: Build rapport by being attentive, empathetic, and responsive to their needs.
- Communicate clearly and calmly: Explain procedures, answer their questions, and address their worries in a reassuring manner.
- Provide emotional support: Listen attentively to their concerns and offer words of encouragement. Let them know that you’re there to support them.
Environment Management
- Create a calm and safe atmosphere: Ensure the room is well-lit, quiet, and free from distractions.
- Minimize stressors: Identify and alleviate any environmental factors that may be contributing to their anxiety, such as loud noises or bright lights.
- Offer distractions: Provide activities that may divert their attention, such as reading, watching a movie, or en… Read full answer
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