Sample interview questions: How do you handle patients who are resistant or uncooperative during personal care activities as a Certified Nursing Assistant?
Sample answer:
When encountering patients who are resistant or uncooperative during personal care activities as a Certified Nursing Assistant (CNA), it is crucial to approach the situation with professionalism, empathy, and patience. Here are some strategies to handle such situations effectively:
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Establish trust and rapport: Building a trusting relationship with the patient is essential. Take the time to introduce yourself, explain the care you will be providing, and ensure they understand why it is necessary. Being friendly, respectful, and attentive can help establish a positive connection.
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Communicate effectively: Effective communication is key to understanding the patient’s concerns and addressing them appropriately. Use clear and simple language, maintain eye contact, and actively listen to their verbal and non-verbal cues. Encourage the patient to express their feelings and concerns, and validate their emotions to foster a sense of trust and understanding.
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Assess for underlying causes: Patients may resist or be uncooperative due to various reasons, such as fear, pain, discomfort, confusion, or a loss of independence. It is important to assess the underlying cause of their resistance, as addressing the root issue can help alleviate their concerns and enhance cooperation.
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Provide choices and involve them in decision-making: Empowering the patient by offering choices whenever possible can help regain their sense of control and cooperation. For instance, ask if they prefer a specific time for personal care activi… Read full answer
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