Sample interview questions: How do you handle patients who exhibit aggressive or disruptive behavior as a Certified Nursing Assistant?
Sample answer:
Handling Patients with Aggressive or Disruptive Behavior
- Maintain a Calm and Professional Demeanor: Respond to aggression with calmness and empathy. Avoid using confrontational language or gestures.
- Assess the Situation: Determine the potential triggers or underlying causes for the aggressive behavior. Observe the patient’s body language, verbal cues, and environmental factors.
- Communicate Effectively: Engage with the patient using a clear, non-threatening voice. Validate their feelings and acknowledge their perspective. Avoid interrupting or dismissing their concerns.
- Establish Boundaries: Set clear limits on acceptable behavior while expressing understanding for the patient’s distress. Explain that aggression is not tolerated and provide consequences for inappropriate actions.
- Use Distraction Techniques: Employ calming techniques such as dee… Read full answer
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