Sample interview questions: How do you handle situations involving resident complaints related to food quality or dining services?
Sample answer:
Addressing Resident Complaints Regarding Food Quality or Dining Services:
Step 1: Prompt Response and Acknowledgment
- Respond to the complaint immediately and acknowledge the resident’s concerns respectfully.
- Thank them for bringing the matter to attention and assure them it will be promptly addressed.
Step 2: Investigate the Issue Thoroughly
- Gather detailed information from the resident regarding the specific complaint.
- Inquire about the time, date, and specifics of the food or dining service concerns.
- Review food quality reports, speak with kitchen staff, and observe the dining process.
Step 3: Involve Relevant Staff and Departments
- Consult with the dietary department to assess the food preparation and quality standards.
- Engage with the food services team to address any operational concerns related to dining services.
- Collaborate with the nursing staff to ensure residents’ nutritional needs are being met.
Step 4: Implement Corrective Actions
- Based on the investigation, develop and implement appropriate corrective actions to address the complaint.
- This may include changes to food preparation, dining procedures, or staff training.
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