Sample interview questions: How do you handle situations where a patient or their family disagrees with the plan of care in critical care?
Sample answer:
Communication is Key
- Establish a rapport: Empathize with the patient/family and acknowledge their concerns.
- Active listening: Allow them to express their perspectives fully and without interruption.
- Validate their feelings: Let them know that you understand their point of view, even if you don’t agree.
Collaboration and Education
- Explain the plan of care: Clearly articulate the rationale and benefits of the treatment plan.
- Provide evidence-based information: Support your explanations with research and clinical guidelines.
- Explore alternative options: If possible, discuss alternative treatment approaches that may align with their preferences.
Respecting Autonomy
- Involve the patient/family in decision-making: Obtain their informed consent while respecting their right to decline treatment.
- Clarify their goals and values: Understand their priorities to guide decision-making.
- Support their choices: Even if you disagree, acknowledge their decisions and provide appropriate care within… Read full answer
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