Sample interview questions: How do you handle situations where a patient’s goals of care are not aligning with the healthcare team’s recommendations?
Sample answer:
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Assess the patient’s perspective: Engage in active listening to understand the patient’s values, beliefs, and motivations. Explore the reasons behind their goals and concerns.
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Establish a collaborative relationship: Foster an open and respectful rapport with the patient. Communicate effectively to explain the healthcare team’s recommendations and rationale.
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Facilitate shared decision-making: Involve the patient in the decision-making process as much as possible. Provide clear and balanced information to help them understand the pros and cons of different options.
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Identify areas of compromise: Seek common ground where possible. Explore modifications or alternative treatments that may align with both the patient’s goals and the team’s recommendations.
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Source: https://hireabo.com/job/2_0_46/Nurse%20Case%20Manager