Sample interview questions: How do you handle situations where patients or their families are resistant to infection control measures?
Sample answer:
- Remain Calm and Understanding:
- Approach the situation with empathy and try to understand the patient’s or family’s concerns.
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Remember that they may be feeling overwhelmed, scared, or confused.
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Active Listening and Communication:
- Engage in active listening to understand their specific concerns and reasons for resistance.
- Use open-ended questions to encourage them to express their feelings and beliefs.
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Avoid being defensive or argumentative.
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Provide Clear and Accurate Information:
- Share evidence-based information about the infection, its transmission, and the importance of infection control measures.
- Use language that is easy to understand and avoid medical jargon.
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Provide written materials or visual aids to reinforce your explanations.
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Address Misconceptions and Fears:
- Gently address any misconceptions or fears they may have about infection control measures.
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Provide accurate information to dispel myths and correct misunderstandings.
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Emphasize the Benefits:
- Highlight the benefits of infection control measures, such as reducing the risk of infection, protecting the patient and others, and promoting a safe environment.
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Provide examples of how these measures have been successful in preventing infections.
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Involve them in Decision-… Read full answer
Source: https://hireabo.com/job/2_0_28/Infectious%20Disease%20Nurse