Sample interview questions: How do you provide emotional support to patients and their families in an ambulatory care setting?
Sample answer:
- Assess Emotional Needs:
- Initiate conversations to gauge the patient’s and family’s emotional state.
- Observe nonverbal cues, body language, and facial expressions.
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Ask open-ended questions to encourage expression of feelings.
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Active Listening:
- Demonstrate genuine interest and empathy by maintaining eye contact and nodding.
- Allow patients and families to express their concerns without interruption.
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Reflect on what they have said to show understanding.
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Validation of Emotions:
- Acknowledge and validate the patient’s and family’s feelings, regardless of whether you agree with them.
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Use phrases like, “It’s understandable to feel that way” or “Your feelings are valid.”
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Empathy and Compassion:
- Show empathy by putting yourself in their shoes and understanding their perspective.
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Demonstrate compassion through your words, actions, and facial expressions.
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Provide Information and Education:
- Offer accurate and clear information about the patient’s condition, treatment options, and prognosis.
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Address misconceptions and provide resources for further learning.
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Source: https://hireabo.com/job/2_0_22/Ambulatory%20Care%20Nurse