Sample interview questions: How do you provide emotional support to patients and their families in the ICU?
Sample answer:
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Be present and available: Patients and families in the ICU are often overwhelmed and alone. Your presence and availability can make a big difference. Make eye contact, offer a handshake or a hug, and let them know that you are there for them.
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Listen actively: Encourage patients and families to talk about their fears, concerns, and hopes. Be an active listener, paying attention to both verbal and nonverbal cues. Validate their feelings, even if you disagree with them.
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Provide accurate information: Patients and families need accurate information about the patient’s condition, treatment plan, and prognosis. Be honest and forthcoming with information, but also be mindful of their emotional state.
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Answer questions honestly and openly: Patients and families will have many questions about the patient’s condition and treatment. Answer their questions honestly and openly, using language that they can understand. If you don’t know the answer to a question, be honest and offer to find out.
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Respect patient and family autonomy: Patients and families have the right to make decisions about the patient’s care. Respect their autonomy, even if you disagree with their decisions. Offer them support and guidance, but … Read full answer
Source: https://hireabo.com/job/2_0_10/Intensive%20Care%20Unit%20%28ICU%29%20Nurse